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We are here to help.

Browse through the most frequently asked questions about TapCard.



Customer Questions


  • How much is the commission for selling a TapCard as an agent?

    As a TapCard Agent, you will earn 15% of the card price. This commission will be settled to the agent's at the frequency of their choice.

  • If I block my TapCard, do I pay for a replacement card?

    Yes. TapCard replacements have to be paid for. It will cost the same as buying a new TapCard. However, your TapCard balance from your blocked card will be transferred to your new TapCard. You don't lose your money.

  • Can I unblock my lost TapCard if I it?

    Unfortunately blocking a TapCard is not reversible. However, you will be able to transfer your TapCard balance to a new replacement card.

  • How do I secure my TapCard?

    Always treat your TapCard like you would your cash. Because TapCard works without a PIN, you must always keep your card safe. In the event that you've lost your TapCard, you can immediately block it using the TapCard app or from the TapCard website or by calling our toll free number.

  • What happens to the money in my TapCard if I lose it?

    Come to the office and complete a transfer-value form.

  • How do I block my card?

    Call our 24-hour Support Centre toll-free numbers. Provide the Support Centre attendant with your card number and mobile number to have your card immediately.





Get in touch.

Contact the TapCard Support Centre for assistance.



Support Centre
(024) 2254605

TapCard Offices
3rd Floor Beverly Court
100 Nelson Mandela
Harare, Zimbabwe




Terms & Conditions Customer Protection Policy © Poscloud (Pvt) Limited 2019.


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