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We are here to help.

Browse through the most frequently asked questions about TapCard.



Settlement Questions


  • What charges should I be aware of as a TapCard merchant?

    The only fees you will be charged are at settlement. All settlements will be charged a flat 1% fee. Additionally, if you do not hold an NMB Bank account as a merchant, you will be charged RTGS$10 for settlement to your respective bank.

  • How do I block my card?

    Call our 24-hour Support Centre toll-free numbers. Provide the Support Centre attendant with your card number and mobile number to have your card immediately.





Get in touch.

Contact the TapCard Support Centre for assistance.



Support Centre
(024) 2254605

TapCard Offices
3rd Floor Beverly Court
100 Nelson Mandela
Harare, Zimbabwe




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